Job description
As an Animal Adoption Coordinator at The Milo Foundation, you will support our team by managing records, helping clients and supporting the adoptions process by screening and ensuring procedures for adoptions and fostering are followed. This role combines clerical responsibilities with engaging with and walking dogs requiring multitasking, adaptability, and a basic understanding of animal handling.

Key Responsibilities:

• Administrative Duties: Handle clerical tasks including animal intake, adoption, and foster agreements, medical records, follow-ups, and payment processing. Manage written correspondence and communication with clients and donors. Contact adopters and fosters methodically on upcoming medical procedures such as vaccinations.
• Record keeping: Maintain accurate and organized records for all animals, including intake paperwork, medical history, and care notes. Follow up regularly with fosters in order to maintain animal bios and photos.
• Customer Service: Provide excellent service by greeting visitors, conducting animal introductions, and responding to inquiries via phone, email, or in person.
• Animal Care: Work closely with animal care team and provide support as needed such as feeding puppies and medicating animals.
• Facility Maintenance: Ensure front area looks pristine and donations items are shelved accordingly.
• Team Collaboration: Work with and direct volunteers, maintaining a positive and cooperative environment. Assist our social media team by maintaining up to date information including downloading of animal videos.
• Stay Informed: Keep abreast of organizational needs and engage with our animal care team to ensure we are posting accurate information on our animals. Your role is to be an advocate for our animals and ensure good placements to the extent within our control.
• Other Duties: Assist with additional tasks as assigned by management such as animal transportation to the veterinary clinic.

Required Skills and Experience:

• Clerical Experience: Minimum of two years in an office environment with proficiency in computer software and office equipment.
• Customer Service: At least one year of experience interacting with the public and handling transactions.
• Animal Care Experience: Minimum of one year working with dogs and cats, including those with health issues or behavioral concerns.
• Technical Skills: Familiarity with Microsoft Office and databases; creating social media postings, ability to quickly learn new systems.
• Interpersonal Skills: Strong communication, discretion, and a professional demeanor.
• Flexibility and Reliability: Ability to adapt, multitask, and meet deadlines in a fast-paced environment.
• Advocacy: Ability to professionally represent The Milo Foundation’s mission and promote donations.
• Driver’s License: Valid license and access to a personal vehicle.

Physical Requirements:

• Lift up to 30 pounds.
• Perform strenuous activities including lifting, carrying, and organizing.
• Mobility to navigate the facility and handle animals.
• Ability to work indoors and outdoors in various weather conditions.
• Exposure to animals and varying noise levels.

Application Instructions: Submit your cover letter and resume detailing your relevant experience to jobs@milofoundation.org.

We value your interest in joining The Milo Foundation and appreciate your application.

Equal Opportunity Statement: The Milo Foundation is an equal opportunity employer. We provide consideration for employment without discrimination based on race, age, color, creed, religion, ancestry, marital status, national origin, disability, veteran status, gender identity, sexual orientation, domestic partner status, or medical condition. Employment is at-will.

Job description
As a Canine Caregiver at The Milo Foundation, you will play a vital role in ensuring the health, well-being, and overall care of our dogs and puppies. You will work closely with a dedicated team to provide daily care, medical assistance, and customer service, while also supporting our mission of facilitating pet adoptions through effective public engagement. The role will include dog-care, feeding and cleaning, medical assistance and customer service.

Key Responsibilities:

• Daily Care: Execute daily feeding, cleaning, and enrichment activities for the canine population, adhering to established protocols and schedules.
• Monitoring: Observe and report on animals’ eating, elimination habits, behavior, and medical conditions to ensure timely and appropriate care.
• Customer Service: Engage with clients professionally, conduct safe introductions between clients and animals, offer advice on animal care, and assist with dog meet-and-greets.
• Facility Maintenance: Perform general cleaning tasks including yard maintenance, trash disposal, laundry, and floor care to maintain a hygienic environment.
• Team Collaboration: Work harmoniously with volunteers and staff, fostering a positive and cooperative atmosphere.
• Additional Duties: Undertake other responsibilities as assigned by management.

Preferred Skills and Experience:

• Prior experience working with dogs or in animal care is advantageous.
• Proven ability to interact with the public professionally and provide exceptional customer service.
• Strong interpersonal skills, with the ability to handle sensitive situations with empathy and discretion.
• Reliability, confidence, positivity, and a cooperative spirit are essential.
• Self-motivation and a proactive approach to problem-solving.
• Ability to thrive in a fast-paced environment with multiple competing tasks.
• Commitment to advocating for The Milo Foundation’s mission and promoting donations and support.
• Flexibility in scheduling, including availability for weekends and holidays.
• Bilingual skills in English and Spanish are a plus.

Physical Requirements:

• Capable of lifting up to 50 pounds regularly.
• Able to work safely with dogs of varying temperaments and medical conditions.
• Proficient in performing physically demanding tasks, such as lifting, carrying, and cleaning.
• Comfortable working indoors and outdoors in diverse weather conditions.
• Ability to stand and walk for extended periods.

Application Instructions:

To apply, please submit your resume and cover letter detailing your animal care experience, including any relevant prior paid roles to jobs@milofoundation.org. Explain the knowledge and skills you developed in these roles.

Equal Opportunity Statement:

The Milo Foundation is an equal opportunity employer. We welcome applications from all qualified individuals, regardless of race, age, color, creed, religion, ancestry, marital status, national origin, disability, veteran status, gender identity, sexual orientation, domestic partner status, or medical condition. Employment is at-will.