Frequently Asked Questions

Adoption

I see an animal on your webpage. How do I meet them?

Find the animal’s Current Location, which is listed at the bottom of the bio next to their photo. If the Current Location is:

  • Milo Point Richmond: After completing our online pet adoption application, visit our Point Richmond location to meet your new best friend and speak with one of the adoption counselors. We are open every day except Tuesdays between the hours of 11am and 5pm. No appointment is necessary to see or meet these animals.
  • Sanctuary: Fill out our online pet adoption application and our Sanctuary team will contact you about a visit. Our Sanctuary staff have almost 300 acres to tend so we appreciate your patience!

I put in an application for a Milo animal. When will I get a reply?

If you have met a Milo animal in foster care, you will be notified by email or phone. If you come to our Point Richmond location, you may get a reply at that time. Whenever you come to meet a Milo animal, please bring a hard copy of your completed application. If you are a home renter, bring a copy of your current lease and written proof of approval for the animal from your landlord.

*NOTE: We do not have the staff availability to search for animals and follow up with you. We appreciate our adopters being proactive and showing their enthusiasm and energy for the search of their new family member.

Can I foster-to-adopt a dog or cat?

Milo does not foster-to-adopt. Instead, we have built into our Adoption Contract a 10-day window by which, if you and the animal are not able to make it work, you may return the adopted animal to us.

*NOTE: There are NO refunds for puppies or kittens (less than 10 months old). If the animal is an adult (10 months or older), you may receive a refund (minus a $50 re-intake fee) or credit (minus a $50 re-intake fee) toward the adoption of another animal that may be more suitable for your situation.

Help, my Milo animal does xyz. What can I do?

Submit a detailed description of the problem using our Contact Form and staff will contact you to discuss options. Include the word “behavior” and the name of your animal in the subject line of your email.

Communication

I've been trying to reach someone at Milo Point Richmond and no one is replying to my email or voicemail.

We have a small and busy staff who are doing their best to help all of the many people who contact us daily. Although we will try to reply the same day, please allow at least 24 hours if possible and bear with us while we work to improve our processes. When emailing us, include the animal’s name and Milo number in the subject line and a word or two about the purpose of your email.

* If your question is of a health nature, submit a request using our Contact Form and fully describe the condition.

* If it is a training issue, submit a request using our Contact Form and fully describe the issue.

* If you need to make an appointment to receive medication: copy and paste the following address into your browser where our appointment calendar will be available to you. https://calendly.com/milofoundation

* If it is none of the above, submit a general request using our Contact Form or come to our Point Richmond location and speak directly with one of our staff. We are open every day except Tuesday from 11am to 5pm.

I've been trying to reach someone at the Sanctuary without success.

Our Sanctuary staff spend much of their time caring for the animals on 300 acres and are not in the office on a regular basis. Please be patient and persistent, and they will get back to you as soon as they can. You can also submit a request using our Contact Form.

Health

My new Milo dog/cat adopted within the last 10 days is sick. What do I do?

Contact us immediately using our Contact Form. Fully describe the issue and condition. *NOTE: Milo will NOT reimburse your expenses if you visit a veterinarian without permission from our senior staff.

I need to bring my dog/cat in for shots or medication. What do I do?

To ensure we have staff available, please make an appointment. Copy and paste the following address into your browser to see our calendar and set up an appointment: https://calendly.com/milofoundation. A donation to help cover the cost of the medication is requested for animals adopted more than 10 days previously.

Surrender

I found a dog / cat. I don't want to take it to the shelter. Can I bring it to you?

Under California law, you are required to deliver any strays (including feral cats) to the local animal shelter. Check your local shelter’s webpage for hours and locations.

A family member passed away and I can't keep their dog / cat. Can you help me?

Send a request with the following information. Senior staff will review the email and respond with options and suggestions. Should your pet be accepted by Milo, a monetary donation may be required if not strongly suggested and appreciated to help with its continued quality care.
* Subject line to contain Animals Name followed by Surrender or Rehoming Help Needed
* Current pictures
* Paragraph detailing the reason for surrendering the animal
* Breed(s)
* Current Weight / ideal weight or adult weight if different
* Age
* How did you obtain the animal? How long have you had it?
* Health information – IMPORTANT: We will need all vet records, including dates and certificates of rabies vaccination and spay/neuter, blood work, dental health, etc. An additional monetary donation will be required if such information is not provided upon surrender.
* Personality traits – likes and dislikes? Kids, cats, other dogs….
* Any bite history?
* Play ball?
* Goes to dog parks?
* Aggression issues with people? Other animals? If so please explain
* The type of home you’d like to see the animal go to… best chance for successful, happy placement.
* How soon does the animal need to be re-housed?
* Will you “foster” while we look for placement? If so, where do you live?
* Or do you need to surrender?
* By what date?

I can't keep my dog/cat and I don't want to take it to the shelter. Can you help me?

Send a request containing the following information. Senior staff will review the email and respond with options and suggestions. Should your pet be accepted by Milo, a monetary donation may be required if not strongly suggested and appreciated to help with its continued quality care.
* Topic = Surrender
* Paragraph detailing the reason for surrendering the animal
* Breed(s)
* Current Weight / ideal weight or adult weight if different
* Age
* How did you obtain the animal? How long have you had it?
* Health information – IMPORTANT: We will need all vet records, including dates and certificates of rabies vaccination and spay/neuter, blood work, dental health, etc. An additional monetary donation will be required if such information is not provided upon surrender.
* Personality traits – likes and dislikes? Kids, cats, other dogs….
* Any bite history?
* Play ball?
* Goes to dog parks?
* Aggression issues with people? Other animals? If so please explain
* The type of home you’d like to see the animal go to… best chance for successful, happy placement.
* How soon does the animal need to be re-housed?
* Will you “foster” while we look for placement? If so, where do you live?
* Or do you need to surrender?
* By what date?

There is a stray dog / cat in my neighborhood. What should I do?

Under California law, you are required to deliver any strays to your local animal shelter. Please see your local shelters webpage for more information.

I think an animal is being abused. What should I do?

If you know the animal is a Milo animal, please call us at 510-900-2275. Otherwise, please contact your local animal shelter.

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